Where should I start if I need an AI bot for support or inquiries?

Start with a brief process audit: which questions recur, where inquiries get lost, what data is already available, and when a human agent is needed. Then we can build a pilot without a large upfront scope.

Can an AI bot connect to a CRM, website, Telegram, or spreadsheets?

Yes. The core approach goes beyond chat to connect with a real process: CRM, backend, Telegram, forms, spreadsheets, a knowledge base, notifications, and internal services.

Where should AI run: in the cloud or on premises?

It depends on the data and budget. The cloud is faster for pilots and customer support; on-premises hosting is better when privacy, data control, and operation within the company's internal environment matter.

What happens if the AI bot is unsure of an answer?

We design for this in advance: the bot can clarify the question, show a source, hand the inquiry to a human agent, create a CRM task, or ask someone to review the answer.

How do you organize work and communication?

I work in short iterations with a clear view of progress. Telegram for quick communication, calls when needed, regular demos, and clear next steps.

AI bots, automation, and fullstack development

I develop AI bots and business process automation

I help small and medium-sized businesses bring AI into support, inquiries, and internal processes: from audits and pilots to integrations, Telegram, CRM, and production launch.

Message me on Telegram Message me on Max Assess scenarios

12+ years in commercial software developmentAI bots for support, FAQs, and inquiriesFullstack: backend + frontend + integrationsCloud or an internal environment tailored to your business dataTelegram, CRM, web systems, and internal processes

AI bot development and business process automation

Approach

I step in where AI needs to work within a real business process

My main focus is AI bots, AI assistants, and process automation that help businesses respond to customers, handle inquiries, find information, and hand complex cases to a person.

I take responsibility for the whole picture: product breakdown, backend, frontend, integrations, AI platform selection, and launch. This works well when you need to test AI's value quickly in a pilot and integrate the solution with a CRM, Telegram, website, or the company's internal environment.

When I can help

Support answers the same questions manually and spends too much time on initial triage.

Inquiries arrive through different channels and require manual transfer to a CRM or spreadsheets.

You need to start with a safe pilot before restructuring the entire business process.

What I handle

Process audit, AI bot scenarios, knowledge base, backend, and integrations with working systems.

Cloud, on-premises, or hybrid hosting based on data, budget, and launch speed.

Fallback to a human agent, logging, quality checks, and clear next steps after the pilot.

Stack and approach

AI platforms: Yandex AI Studio, GigaChat, OpenAI, Claude, Gemini, Mistral, DeepSeek, and local models.

I build solutions around the business scenario, rather than a “trendy” technology stack.

Real projects and a separate illustrative AI scenario showing how an AI support bot can fit into small and medium-sized business processes.

Illustrative AI scenario

AI support bot

This is not a client case study, but a transparent example of a pilot that can be built for a specific business process.

The bot answers common questions, searches a knowledge base, collects and qualifies inquiries, checks order statuses through the backend, and hands complex inquiries to a human agent.

FAQ and knowledge baseHandoff to a human agentCRM integrationCloud or on premises

Assess this scenario

Telegram Mini App

Умное Кафе

A Telegram-first ordering system for cafés and coffee shops: guests scan a QR code, open the Mini App, choose items, submit an order, and track its status without a separate app.

GoReactTypeScriptViteAstro

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CRM dashboard and a diagram of integrations between internal and external services

Backend & Integrations

CRM integrations

Developing modules that connect an internal CRM to external services: payment systems, email marketing, and analytics, where predictable and reliable data exchange matters.

Ruby on RailsPostgreSQLRedisSidekiqREST API

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SaaS product interface and development team workflow

Product Development

SaaS product support

Long-term work on a SaaS product: new features, refactoring, test coverage, performance optimization, and support for a distributed development team.

Ruby on RailsReactRSpecAWSElasticsearch

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Process

How I work

The process is designed to help you quickly understand where the task stands and what comes next.

Define the task and boundaries

I examine the business context, target scenario, constraints, and success criteria. This helps avoid spending time on unnecessary development.

Define a sensible scope

I break the solution into stages, propose an architecture, and determine what belongs in the first working version.

Build a working version

I build the backend, frontend, Telegram workflows, and integrations in short iterations, making progress visible in the product itself.

Make it production-ready

I cover critical workflows, check reliability, remove bottlenecks, and prepare the system for smooth operation.

Hand over a foundation for growth

After launch, you have more than a “one-off release”: a foundation that can keep developing without chaos or lost context.

FAQ

Frequently asked questions

Contact

Have a project? Let's get to the point

Describe the product, internal process, or Telegram workflow you need to build. I will reply within a day and help identify the most sensible next step.

Message me on Telegram Message me on Max Contact me by email

@csolg Max github.com/csolg