Are bots only suitable for customer-facing workflows?

No. Telegram bots also work well for internal processes: team notifications, service commands, statuses, operational actions, and checkpoints.

Can a bot and a Mini App be combined in one product?

Yes. This is a common and effective approach: the bot guides the user through the flow and opens the Mini App where a richer interface is needed.

What if we already have a bot, but its logic has become awkward?

I can work with the existing solution, examine its current flow, simplify the architecture, and move critical workflows to a more reliable setup.

Telegram bot development and automation

Where it helps

When this service delivers the greatest value

You need to automate a routine workflow quickly without a heavy interface.

You need notifications, inquiry handling, statuses, commands, or workflows inside Telegram.

You need to connect Telegram to a CRM, backend, spreadsheets, payments, or internal systems.

What's included

What I handle as part of the work

Designing bot flows and state logic.

Integration with backend, CRM, catalogs, spreadsheets, and webhook services.

Developing service workflows: notifications, commands, queues, and status handling.

Administration and human-agent features where fast process control matters.

Preparing for maintenance: logging, error handling, and a clear path for development.

Process

How the work is organized

01

We define what the bot should take off the team's plate: routine manual work, communication, or the user's service journey.

02

We build state logic and integration points with current systems.

03

We launch the first working version and quickly test it in a real process.

04

We strengthen reliability, visibility, and control so the bot does not become a new bottleneck.

Stack

Technologies for this task

I choose the stack around the scenario and its constraints, rather than an impressive list of technologies.

GoRuby on RailsNode.jsPostgreSQLRedisTelegram Bot APIWebhook integrationsDocker

Case studies

Related case studies

Examples of projects where a similar stack and approach have already served the product and process.

Telegram Mini App

Умное Кафе

A Telegram-first ordering system for cafés and coffee shops: guests scan a QR code, open the Mini App, choose items, submit an order, and track its status without a separate app.

GoReactTypeScriptViteAstro

View case study

CRM dashboard and a diagram of integrations between internal and external services

Backend & Integrations

CRM integrations

Developing modules that connect an internal CRM to external services: payment systems, email marketing, and analytics, where predictable and reliable data exchange matters.

Ruby on RailsPostgreSQLRedisSidekiqREST API

View case study

FAQ

Frequently asked questions about Telegram bots

Brief answers to questions that usually come up before work begins.

Contact

Need a bot that actually automates your process?

Describe what is done manually today or where inquiries and statuses get lost. I will help turn this into a working Telegram flow.

Message me on Telegram Message me on Max Contact me by email

@csolg Max github.com/csolg